The Commission is pleased to announce the following vacancy: DIRECTOR OF COMPLAINTS (GMG/SEG 5) – Headquarters

Job Summary

The incumbent is required to manage a Regional Office and to establish and maintain systems for receiving complaints and directing investigations.

Responsibilities include, but are not limited to:

  • Determining whether complaints justify criminal or disciplinary charges;
  • Reporting on investigative findings with recommendations for further action;
  • Conducting informal hearings pursuant to the statute;
  • Identifying trends based on data emanating from investigations that will require legislation to address emerging issues;
  • Guiding the research programme required for the review and reform of relevant laws being the responsibility of the Commission.

Minimum Required Qualification and Experience

  • Postgraduate Degree in Management Studies, Law, Public Administration or related field; or
  • Attorney-at-Law with general management training or Certification in Investigative Methods from an accredited institution; and
  • At least five (5) years’ working experience including three (3) years at a managerial level.

Required Knowledge and Skills

  • Good organizational and communication skills;
  • Good mediation and negotiation skills;
  • Good research and analytical skills;
  • Demonstrated team building and collaborative skills;
  • Knowledge of the laws of Jamaica;
  • Excellent leadership and management skills;
  • Ability to evaluate information and demonstrate sound judgment in decision making;
  • Ability to write clearly and succinctly on a range of complex legal policy issues;
  • Ability to effectively translate ideas, concepts and information into either written or verbal form.


  • $3,564,000 – $4,236,476 per annum with appropriate allowances.

Applications accompanied by CVs should be submitted no later than Friday, June 11, 2021 to:

Thank you for your interest; however, only short listed applicants will be contacted.